Customer Service

I. Warranty Policy

a. Applicable*:

18K Jewelry products (Up to 6 months validity)
24K Jewelry products (Up to 3 months validity)
Premier jewelry product line (Up to 12 months validity)

*Please note: The Warranty does not apply for 24K necklets, 24K bangles, and framed gold craft art products

b. After-sale services offered:
Complimentary polishing and ultrasonic cleaning
Complimentary stones remounting (This service is unapplicable for Premier Jewelry product line)
Complimentary ring sizing
Complimentary technical repairs
c. Terms and conditions:
Warrantied products must be accompanied with legit invoices
Warrantied products must be in their original designs (with no alteration or upgrade from its original design) , unbroken and undeformed shapes.
Products are still valid under warranty policy

d. The warranty policy will not cover the following cases:

Products are broken or deformed due to misusage
Products have been altered or upgraded from their original designs.

II. Exchange policy

a. For 18K and 24K Jewelry products

Exchaging for the same gold content products: the weight difference will be calculated using the gold price at the time of transaction and charged in addition to the craftmanship fee of the new product.
Exchanging for lower gold content products: customers will be refunded the difference of gold content. The refunded amount with be deducted from the new craftmanship fee to-be-paid by the customers.
Exchanging for higher gold content products: customers will be charged the difference of gold content. This additional charge with be added to the new craftmanship fee to-be-paid by the customers.
Craftmanship fee is nonrefundable for all products

Please note: The exchange policy is not applicable for Framed Gold Craft Art products

b. For Premier Jewelry Products:

We purchase back 80% of product value in exchange for a new product under the following conditions: the product must be likenew, shows no sign of usage (such as scratches, dints or dents ect.; though blemishes are acceptable) nor being broken or deformed due to misusage.

III. Buy-in Policy

a. For 18K and 24K Jewelry Products:

With invoices: The product must undergo a required procedure before determining the price: drying – taking the actual weight – deducting stone weight. The buy-in price will be determined basing on the actual weight after deducting stone weight and the bid price at the time of transaction.
Without invoices or MiHong stamps on the products: the product must undergo an appraisal procedure before determining the price: taking the actual weight – testing gold content on a touchstone – retesting the gold content with a specialized computer software deducting stone weight. The buy-in price will be determined basing on the actual gold content, the actual weight after deducting stone weight and the bid price at the time of transaction.

Please note: The buy-in policy will not be applicable for framed gold craft art produtcts, stone beads and stone bangles.

b. For Premier Jewelry Products:

We purchase back 70% of the product value (applicable for products purchased within one year)
For products that have been broken, deformed or altered, we will adopt the same procedure with 18K & 24K Jewelry products and use the bid price of 75% gold content at the time of transaction to determine the buyin price.
For products that have been purchased more than one year, we will adopt the same procedure with 18K & 24K Jewelry products and use the bid price of 75% gold content at the time of transaction to determine the buyin price.

IV. MiHong Fine Gold Rings and SJC Gold Bullion Bars

a. For MiHong Fine Gold Rings

Exchange: If the weight is not lessened due to usage, we will exchange with no additional charge. If the weight is lessened, customers will be charged for the weight difference.
Buy-in: If the weight is not lessened due to usage, normal transaction procedure will be applied. If the weight is lessened, we will determine the price basing on the actual weight.

b. SJC Gold Bullion Bars:

Exchange: SJC Gold Bullion Bars cannot be exchanged.
Buy-in: the SJC Gold Bullion Bars packaging must remain 100% new, shows no tears or dents.
Additional fees* will be applied for the following cases:
- Defected products that do not pass the SJC determined standard, such as: dented, deformed, unpackaged, one number serial bars. A fee of 140.000vnd/tael will be applied.
- For aged, torn packaging will be applied a repackaging fee of 20.000vnd/bar (for 5chee and 10chee bars), and 5.000vnd/bar (for 1chee and 2 chee bars).

*The charged fees are determined by the SJC Company. The fees are subject to be changed at any time.

ATTENTION:

- Please keep all the invoices for the convenience of your future transaction.

- In case your invoices are lost, our staff will check for our corporate stamp and inspect the products, and apply the buy-in procedure to determine the prices.

- In case the products have suffered from deformations, alterations and upgrades, or there are any signs that raise suspicions for counterfeit products, we reserve the right to refuse the transaction.

-These policies are subject to change at any time to accommodate our business strategies and approaches.

- For more information about our policies, please do not hesitate to contact us at our Hotline: +84 (28) 3841 0068 for additional support.

Vang Mi Hong Privacy Policy

We, Vang Mi Hong has adopted this privacy policy (“Privacy Policy”) to explain how we collects, stores, and uses the information collected in connection with our products, services, and websites (together “Services”) .

Should you have any questions relating to this Privacy Policy, please contact us at

MI HONG Ltd.

Headquarters: 306 Bui Huu Nghia street, Ward 02, Binh Thanh District, HCMC (Ba Chieu Market)

Phone: +84 (28) 3841 0068

Fax: +84 (28) 3841 0954

Working Period: 7:00 - 20:30 (T2 - CN)

Email: info@mihong.vn

We reserve the right to modify this Privacy Policy at reasonable times, so please review it frequently. Your continued use of Services will signify your acceptance of the changes to this Privacy Policy (hereinafter "Vang Mi Hong" or "us," "our" or "we").

1. Non-personal Data

For purposes of this Privacy Policy, “non-personal data” means information that does not directly identify you. Additionally, non-personal data means “aggregate” and “de-personalized” information, which We collects about the use of our Services, from which any personally identifiable data has been removed.

We may use tools or third party analytical software to automatically collect and use certain non-personal data that does not directly enable us to identify you.

We may use Google Analytics tool in order to develop and analyze use of the Services. Google Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how Services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. If you wish to opt-out from Google Analytics, please follow this link: https://www.google.com/intl/en/policies/privacy/.

2. Personal Data

For purposes of this Privacy Policy, “personal data” means personally identifiable information that specifically identifies you as an individual.

Likely situations when you make personal data available to We include, but are not limited to: (i) registration for Services, including leaderboards; (ii) subscribing to newsletters; (iii) requesting technical support; and (iv) otherwise through use of our Services where personal data is required for use and/or participation.

The types of personal data may vary depending on the type of activity you are engaged in. The personal data We may collect, process and use may include, but are not limited to your name, screen/user name, Our Services' or third party service ID, e-mail address.

We may use personal and non-personal data, both individually and combined together, for purposes of analyzing usage of the Services, providing customer and technical support, managing and providing Services (including managing advertisement serving), customizing Our communications and to further develop the Services and other Our services and products. We may combine non-personal data with personal data.

From time to time, we may ask you to complete a voluntary survey in order to help us provide a better user experience. We will only request and therefore collect non-personal data.

We may use your personal data to send messages to you with informative and/or commercial content about Our services or third party products and services We thinks may be of interest to you, such as new features and services, special offers and updated information.

3. Ad Serving Technology

We reserve the right to use and disclose the collected non-personal data for purposes of advertisement by Vang Mi Hong or Our partners and contractors. We may employ third party ad serving technologies that use certain methods to collect information as a result of ad serving through Services. We or third parties operating the ad serving technology may use demographic and location information as well as information logged from your hardware or device to ensure that appropriate advertising is presented within the Service. We or third parties may collect and use data for this purpose including, but not limited to IP address (including but not limited to for purposes of determining your coarse location), Device ID, MAC, software, applications, hardware, and in-game information. The foregoing data may be used and disclosed in accordance with this Privacy Policy and the privacy policy of the company providing the ad serving technology.

You recognize and agree that the advertising companies who deliver ads for Vang Mi Hong may combine the information collected with other information they have independently collected from other services or products. These companies collect and use information under their own privacy policies. These ad serving technologies are integrated into Services; if you do not want to be subject to this technology, do not use or access Services. Although We takes commercially reasonable steps to instruct such advertising companies to comply with the terms and conditions of this Privacy Policy, We does not have access to or control of third party technologies.

We may display to you behaviorally targeted advertising. If you want to be certain that none behaviorally targeted advertisements is not displayed to you, please do not use or access the Services. Additionally please note that if you “opt out” it does not mean that you will no longer receive advertising. It just means that the advertising you see displayed will not be customized to you and your interests and may be less relevant to you.

4. Location Data

We do not use or collect your precise geographic location.

5. Data Retention

We retains the data collected pursuant to this Privacy Policy for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Thereafter if the collected data is no longer needed for purposes specified in this Privacy Policy, We delete all aforementioned data in its possession within a reasonable timeframe.

Irrespective of the above, We may still retain some of the data to the extent such retention is necessary to resolve disputes, enforce our user agreements, and comply with technical and legal requirements and constraints related to the security, integrity, and operation of Services.

Information we collect may be stored or processed on computers located in any country where we do business.

6. Cookies and Tracking

The Services may use “cookies” and other technologies such as pixel tags, locally shared objects, and web. We treat information collected by cookies and similar technologies as non-personal data.

7. Third Party Terms and Conditions

To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.

8. Safeguards

We follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information in Our possession. Data collected by Vang Mi Hong is stored in secure operating environments that are not available to the public. To prevent unauthorized on-line access to data, We maintains data behind a firewall-protected server. However, no security or encryption method can be guaranteed to protect information from hackers or human error.

9. California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

10. According to CalOPPA we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:

• By chatting with us or sending us a ticket

11. COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

12. CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@mihong.vn and we will promptly remove you from ALL correspondence.

13. Further Information

a. Push notifications

This Application may send push notifications to the User.

b. Unique device identification

This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

c. IN-APP purchases

Our Applications enable in-app purchases.

Although some of our Applications are free, they include in-app purchases. In-app purchases may be made only upon entering the app store password and you are responsible for maintaining the security of such password. Your authentication and security maintaining is subject to specific terms of the app store and the OS of your mobile device. You should be aware of the iOS’ 15-minute and Android’s 30-minute window after the downloading of an Application, during which in-app purchases may be made without inserting an in-app store password. You should also take into account that OS 2.1 or older versions of Android mobile phones do not require entering of the app store account password to carry out in-app purchases.

14. Changes

Our Privacy Policy may change which will not reduce your rights under this Privacy Policy from time to time, we will post any privacy policy changes on this page, so please review it periodically. If you do not agree to any modifications to this Policy, your could immediately stop all use of all the Services. Your continued use of the Site following the posting of any modifications to this Policy will constitute your acceptance of the revised Policy. Please note that none of our employees or agents has the authority to vary any of our Policies.